General Policies:

All scheduled visits require 24hrs notice of cancellation or will be invoiced at our 30minute rate. 

 

We follow the Katonah Lewisboro School District Closing policy - in the event that school is closed or on a delayed opening clients are welcome to cancel at any time during the day at no charge. 

 

During extreme weather conditions we reserve the right to shorten the visit to a bathroom break and wellness check. This is to make sure we can get around to see all our scheduled clients while keeping safety as our main priority.

 

It is important that clients, their animals and walkers are able to build and maintain a good working relationship. All 4 Pets reserves the right to refuse service to an animal we feel is not suited to in home pet care. 

Policies:

Holiday Dates:

Holiday rates will apply on the following days - 

New Years Day / MLK Day / Presidents Day / Memorial Day / 4th July / Labor Day / Thanksgiving / Christmas Day

Delayed Returns:

It is the responsibility of the pet owner to advise All 4 Pets of any delays in returning home from vacation to ensure continuous care of their pets. You can leave a message at any time of day or night notifying us of your current situation and we will continue our care for the animals until you return. If we do not hear from you we will complete the visits as originally scheduled. 

Pet Supplies:

Dogs will be exercised on a leash, in a fenced in area or within boundaries of an electric fence. 

It is the responsibility of the pet owner to make sure electric fence equipment is working properly, batteries are active and the dog is trained to obey the boundaries. 

It is the owner’s responsibility to provide well fitting collars and harnesses and that leashes are in good working order.

If we need to purchase household or pet supplies for the welfare and comfort of the animal in our care, they will be invoiced at cost price. 

Certificates of Insurance:

All 4 Pets is covered by liability insurance and all staff are bonded through Business Insurers of the Carolinas. Certificates available upon request.

Privacy and Confidentiality:

All information shared with All 4 Pets is kept entirely private and confidential. We promise you our complete discretion when we enter your home. 

Vaccinations and Preventative Medicine:

It is law in New York State that all domestic animals be vaccinated against rabies. Please keep your certificate in your records and be vigilant with renewal dates. 

It is strongly advised that domestic pets should be protected by heart worm medication and also maintain a year round flea/ tick program.

Emergency Medical Procedures:

All 4 Pets are vigilant in our care of your pets. We will always advise as soon as possible if we think the animal is unwell or has an injury. In the event of a serious emergency we follow the following protocol:

 

  1. Determine the extent of the problem; try to remediate with emergency first aid.

  2. Call the owner or emergency contact– discuss if possible

  3. Call owner’s preferred vet to discuss & let them know you are coming.

  4. If it is out of hours and the vet is closed call 24hr animal hospital​

    • Katonah Bedford Vet Center – 914 241 7700 (546 N. Bedford Rd, Bedford Hills, NY 10507)

    • VCA Emergency Center – Norwalk – 203 854 9960 (123 West Cedar St, Norwalk, CT 06854​)

  5. ​Bring the dog to the vet as quickly as possible – NO APPOINTMENT NEEDED!​

 

All 4 Pets will stay until you have made contact with the owner and/ or vet has all relevant information. The owner of the animal will be responsible for all costs involved.